Recently,
I read an article from Forbes.(Forget
Stores: Apple Pay Is Already Taking Over Mobile Shopping). It mainly talks about
the fact that 80% customers now day pay their sports ticket through Apply Pay
service. At the first beginning, apple don’t want to add apply pay into their iPhone.
Because Apple doubted whether anyone will swipe their iPhone at a store
checkout counter? But since the mobile shopping booms, they finally choose to
add that function into their new iPhone.
How’s Apply Pay works? The key technology
behind it is the NFC (Near Filed Communication). It
enables smartphone and other devices to establish radio communication with each
other by touching them together or bringing them into proximity, typically a
distance of 10 cm (3.9 in) or less. Actually, Apple is not the first one who
invented the NFC. The first device have this technology is a Nokia 6131 phone
which was produced in 2006.
Why
Apple Pay success instead of the other phone company? In my opinion, there are
three reasons: first, Apple focus on only one function that NFC can do– make payment.
Unlike most Android phone company, producers added a lot of functions inside of
their device to help customers. Such as: help you pay for the bus ticket or
taxi, download pictures, open doors and confirm trade information. The thing is
most people seldom use all of those functions. Too much functions may confuse
the customer and scare them away, because customers don’t like complicated
things. Second, Apple restate the concept to their customers. They make it easier
for customer to understand what Apply Pay can do. If you go to the Apple
website, you will see “Apple Pay combines the convenience and security of Touch
ID and Passbook with NFC technology. So you can use iPhone 6 to pay in stores
and within apps with a single touch.” What customer knows about Apply Pay is you
can make payment with a single touch of your phone. Third, by cooperating with
other apps, asking them build in Apply Pay into their apps to help Apple
broadcast. Build channels for customer to use it and make it becomes a habit
and finally take over customer’s mobile shopping habit.
As
you can see, the way how you use the same new technology leads to different
results. You don’t need to be the first one, but you need to be the smartest one.
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